Frequently Asked Questions

How do I know if my iPhone has already been activated or not?

Not activated iPhone shows on the screen:
  • Slide for emergency (Emergency call).
  • Please connect to iTunes.
  • Insert a valid SIM with no PIN lock to activate iPhone.
while iTunes reports:
  • The SIM card inserted in this iPhone does not appear to be supported.
  • There is no SIM card installed in the iPhone you are attempting to activate.


I've received my oneSIM, how do I activate my iPhone?

Perform the following steps in order to activate your iPhone:

  1. Make sure that your iPhone is powered on without any SIM card inserted.
  2. Configure oneSIM with desired carrier.
  3. Insert the oneSIM card into your iPhone.
  4. Plug in the USB cable into your iPhone, and launch iTunes.
  5. iTunes will now detect your iPhone and activate it.
  6. Done!


Can oneSIM "jailbreak" my iPhone?
No.


My iPhone is SIM locked, can oneSIM remove the SIM lock?
No, oneSIM does not interfere with SIM lock unlocking.


Which generations of iPhone's can oneSIM activate?
iPhone 2G, 3G, 3GS, 4, 4S, and 5.